Managed Floor

The Ultimate Dealership Team Builder!

CDC Manager Training "Work Camp"- Fast Track To Higher Profits!!

Send your current Customer Development Center Manager or Management New Hire to be trained by one of the top, working, Business Development Managers in the country.
This is an interactive Work Camp with hands on training conducted at our Toyota Dealership, inside our CDC. Our CDC’s 14 year history and highly successful track record will provide the setting for Real life training for your CDC Manager, turning them into the best production Manager you have ever had!

Some of the Topics include:
- CDC Manager Duties & Best Practices
- Total Lead Management
- Inbound Sales Call Monitoring
- Sales Call Conversion
- Concurrent Training Techniques for Sales Staff
- Script Training
- Crew/Team Manager Certification
- Managing From the Reports
- Rules for Accountability
- Convert Leads Into Sales
- Sales Per Employee Ratio

You send us a sales manager with a good attitude, willing to learn, and we will send you back a motivated, productive leader!

The details:
When: Schedule coming soon.
Where: Gresham Toyota - Portland, Oregon USA
Who: CDC / BDC Managers
Cost: $995.00 per person

Produced by Gresham Toyota & OCM, Online Customer Management
For more info:
Call 888-481-3727 EXT 184

CDC Manager Work Camp Training Sign Up Form:

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Agenda 2005 CDC Manager “Work Camp” CDC Manager Work Camp
Hands on Training in our LIVE CDC (Customer Development Center)

Pick up in lobby of Hotel
Arrive at Gresham Toyota – Conference Center
Continental Breakfast

Introductions and overview with participants
Over all concept discussion of the Customer Development Center Function.

CDC Department

How to get buy-in from all Staff members at the dealership
CDC vs. BDC (Specialist vs. Salespeople or Both)Determining the right mix of staff
Getting a game plan
Staffing – Hiring practices, evaluation test
Pay Plans – Pay specialist hourly with some bonuses
Rules for unifying all sales leads
3 tried and true Rules to get all leads logged at dealership

Sales Lead Accountability

Unified lead management
100% lead accountability
Spotters
Just the facts reporting

Comparing manual vs. computer follow-up

Manual lead flow
Single computer lead flow
Multiple computer lead flow

The importance of data accuracy

GIGO
Fine tuning the data gathering process

Catered Lunch
LIVE Tour of our Toyota store CDC (Customer Development Center)

Manager Duties

Review and discuss mechanics of manager duties (daily)
Listening to Sales Call in real time – real life Listen to all sales call to convert to sales.
Manager Sign off function – Review of sales leads daily
Script certification for new hires Train and roll play scripts with new employee Listen to leads called for valuable training
Daily Training with Staff: 1. Day number scripts 2. Phone certification training for scripts.
Crew Chief/Team leader employee certification Train and inspect road to the sale checklist
Chain of command – Training Understand the "food chain" and learn how it works
Reporting – What data do you manage and keeping it simple
Staffing for profit The right number of specialist and sales people (not to over or under staff the CDC)

Summary and review all steps

Hosted Social and Dining

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This site was designed to use css1 standards and will look much
better in a browser that supports current standards.

Here is a link to the latest new browsers.
Sorry about the inconvenience.