Calling 30, 60, 90 unsold leads

 

CDR:Is this _________ there?

CDR: Am I interrupting anything?

Cust: Who's this?

CDR: My name is _________ from  (your dealership). The reason I am calling is:  We promised to keep in touch with you from time to time to make sure all of your automotive needs are being satisfied.

Has anyone from our dealership contacted you in the last 30 days?

If Yes:  Great, Its important to us that we are doing our job and staying in touch with you.  Is there anything I can do for you while I have you on the phone?

If No:  Great, I'm glad I called then.  How has your experience with Gresham Toyota been so far?

Have you found a vehicle yet?

Share with me what it is your trying to accomplish currently, maybe I can help you.

(Start to qualify the customers needs and use the information to invite them into the dealership.)

   
When can I have a bit of your time to show you our vehicles, show you how easy we are to do business with, and most of all show you how great our prices are? When would be good time to get together, are afternoons or evenings better for you? 

Would this evening after dinner be good or would later be better?