Confirm today's appointments 
Is (blank) there. 

Am I interrupting anything important? 

My name is (your name) and I work the reception desk at Gresham Toyota. One of our salespeople has indicated that you might want to come in to visit the dealership today and I'm calling as a curtsey to provide directions if you need them. Do you have or need directions to the dealership? 

Reschedule if needed. 

(IF the customer tries to cancel. Find out what why and alert the S/P and/or manager.) 

Thank you very much for you time today and we look forward to helping you with anything you may need in the future. 

(No) Great, im glad I called you. Please share with me what it is you would like to accomplish with your next purchase. I will do my best to help you. 

(Qualify the customers needs and wants. Use the information to create an opportunity to invite the customer into the dealership.) 

Sell advantages for buying now! Set a sales appointment. 

Ask for referral. 

Thank you very much for you time today and we look forward to helping you with anything you may need in the future.