Phone-Up Worksheet 
(Specific Used Car Call)

 

CDR  Hello, this is__________________, how may I help you?
Cust:  I'm calling about the ___ you have advertised?
(or the car you have in the front row)
CDR  Wow, I can't believe the response we have on that 
advertisement. In fact, I'm sot sure that one is still available and the last thing I want to do is waste your time so I want to talk to my manager before asking you to come in. While I'm doing that - what kind of information did you want to know about the vehicle?
Cust:  Miles, equipment, things like that.
CDR  I'll be happy to get that information for you, all I need to do is check with my used car manager to see if that vehicle is still available and get that information for you, it will  only take 10 to 15 minutes.  Are you calling from home or work?
The number there? ______ 
Spell your last name._________
And your first? ______
While I'm checking on that ______, do you (their name) specifically 
and only have to have the (vehicle they called on) or are you just looking     
for a  (suggest something similar - luxury sedan/P/U/SUV) at an affordable price?
        


Oh, well, then I'm sure I can help you. We have several vehicles like that, it's just we can't put them all in the paper. (or out front) What I would like to do is make arrangements for you to meet directly with my manager so he can show you all the vehicles that match up to what you ate looking for. What's works best for you?  this afternoon or this evening? 

Optional (You pick a time, you know your schedule better than I do. 
OR (I wouldn't ask you to come in if I didn't think I could help!)

Do you have a pencil handy? The manager's name I am going to have you meet with is ______ and you spell it ____. 
So we are set for ___ on ____.
Thanks again for calling and we look forward to helping you.